KAMAYO – Return & Refund Policy
1. Eligibility for Returns Damaged / Defective Products – If the product is damaged, expired or defective at the time of delivery, the customer can make a return request.
Wrong Item Delivered – If wrong product has been delivered, will be eligible to return.
Non-Returnable Items –
Perishable goods (fruits, vegetables, dairy, bakery items, etc.) – except if damaged/expired on delivery.
Opened/used cosmetics, personal care items – except if damaged in transit.
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2. Return Window
Return request will have to be raised within 48 hours of delivery.
To request, the customer must provide the order ID, product photo/video, and a short description of the issue.
3. Return Process
1. Request Submission – Through App/Website or Customer Care.
2. Verification – Company support team will verify the photo/video evidence.
3. Pickup – Product pickup will be arranged in Approved return cases (serviceable areas only).
4. Refund – Refund or replacement product will be processed within 3-5 working days of pickup.
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4. Refund Terms
Refund will be credited only in original payment mode or Kamayo Wallet.
Cashback points/referral benefits earned on products that are returned will be adjusted/reversed.
Delivery charges are non-refundable (except if the company is at fault).
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5. Exchange Policy
Replacement of same product is possible if stock is available.
If stock is not available, refund process will take place.
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6. Company Rights
The company has the right to reject fraudulent or fake return requests.
Changes can be made in the return policy without prior notice.
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